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IT Supervisor - Enterprise Applications - City of Kirkland ( Job # 20-0038)

Minimum Salary: $8,266.00 per month
Maximum Salary: $10,666.00 per month
Employment Type: Full Time
Department: Information Technology
Open until filled.. Applications first reviewed on: Tuesday, June 2, 2020
(Open to current employees and the general public.)

Summary

Located on the beautiful shores of Lake Washington in the vibrant downtown corridor of Kirkland, the City has a career opportunity for the position of IT Applications Supervisor.  Come and join an outstanding team, department and organization!   

The IT Supervisor for Enterprise Applications is responsible for Enterprise Applications (EA) in the Information Technology Department. The team supports our internal and external customers by providing reliable, redundant and secure enterprise applications.   The EA systems portfolio reflects the diversity and complexity of City services and products including Finance and Human Capital Planning, Enterprise Asset Management (EAM), Permitting and Inspection, Utility Billing, and Police and Fire scheduling to name a few.

The EA Supervisor will prioritize, manage, and inspect the workload Application Analysts daily, mentoring them and  developing their technical and teamwork skills.    The supervisor will foster collaborative relationships with internal City IT customers and application vendors ensuring  systems are performing as expected and meeting the customers’ growing business needs.  Supervisor will monitor team and individual progress towards the work plan as well as maintain and report work backlogs for the team members supervised. 

 



ESSENTIAL JOB FUNCTIONS:
  • Work collaboratively with internal customers and IT leadership to develop and maintain an annual work plan for the Enterprise Applications division in IT. 
  • Prioritize daily tasks for the team to ensure delivery in keeping with the annual work plan.  Periodically report progress to IT Leadership.
  • Ensure the team works collaboratively with vendors to maintain a Systems Lifecyle Management Plan for the City’s major systems and applications. 
  • Responsible for ensuring the maintenance of agreed upon service levels for the City’s major systems and applications.
  • Perform project management functions including; complex upgrades, enhancements and new product implementations using project management best practices.
  • Track and report progress toward milestones and deliverables. 
  • Escalate project risks appropriately and propose mitigation strategies.
  • Conduct closeout meetings for completed tasks and projects.   
  • Coach, mentor and develop team members to ensure their growth in technical and teamwork skills. 
  • Conduct performance evaluations and develop training plans for assigned staff to ensure adequate primary and secondary support for major systems/applications across the team. 
  • Responsible for hiring, disciplining and adjusting grievances of subordinate staff.
  • Responsible for implementing training programs for City’s major systems and applications to increase user adoption among City customers.

 

KNOWLEDGE, SKILLS AND ABILITIES:
  • Strong project management skills.
  • Extensive knowledge in system lifecycle management, application support, vendor engagement, change management, testing, and user-training.
  • Current knowledge of principles and best practices of enterprise database design, management, security and optimization, system architecture, application integration, analysis and reporting.
  • Experience in vendor management, procurement, and contracting.
  • Strong customer focus through building customer relationships, positive attitude and proven methods to effectively manage customer interactions.
  • Pursues recommended training and industry certifications to stay current in the field.
  • Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets. 
  • Ability to plan, implement and evaluate work programs.
  • Ability to communicate effectively verbally and in writing.

 

QUALIFICATIONS:

Education and Experience:

Bachelor's Degree in Information Technology or related field plus five or more years of related experience in the management of technology applications and systems, supervisory experience preferred OR any combination of education, training and experience that will allow successful performance of the essential duties of the position.

Certifications:

  • Certifications in ITIL and/or other industry standards desirable.

Additional Requirements:

  • Must be able to pass a background check and a national fingerprint records check.
  • Current Washington State Driver’s License free from serious or frequent driving violations.

 

 

WORKING CONDITIONS

Work is predominantly performed in an office environment.  The work requires walking, talking, hearing, using hands and fingers to handle, feel or operate objects, tools or controls that require repetitive motions.  Occasionally, requires standing and reaching with hand and arms, standing, bending, stooping, or keeling.  Sitting or standing for extended periods of time.  This position may require occasional driving to other locations throughout the City.

 

 

ADDITIONAL INFORMATION

This opportunity includes a full benefit package: 100% paid medical/dental/vision premiums for employee and dependents, free health clinic, generous employer deposits to HRA/VEBA account, deferred compensation plan, Municipal Employee Benefit Trust (MEBT) which is a social security replacement program,  2x annual salary life insurance, vacation and sick leave accruals, paid holidays, free onsite parking, onsite workout facility, wellness club, transportation incentive, and more!


Attachments

Location
City Hall
123 5th Ave
Kirkland, WA 98033