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Network Analyst - City of Kirkland ( Job # 20-0053)

Minimum Salary: $40.11 per hour
Maximum Salary: $47.19 per hour
Employment Type: Full Time
Department: Information Technology
Open until filled.
(Open to current employees and the general public.)


Located on the beautiful shores of Lake Washington and in the vibrant downtown corridor of Kirkland, the City currently has a career opportunity for the position of Network Analyst. City Hall is only a short walk to downtown Kirkland which offers wonderful restuarants, coffee shops and waterfront parks to enjoy.  Besides a great location and benefits, the City offers a collaborative work environment and you will find a very freindly and professional staff.  Check out the City of Kirkland and join an outstanding team, department and organization!

The Network Analyst assures the effective operation, maintenance, and security of the City's computer and telecommunication networks including software and hardware supporting business applications and linking the City's various departments and facilities. This includes LAN,WAN, connections to other agencies, service providers and Microsoft Azure. Acts as a backup to the Network Engineer.


  • Supports the City’s telecommunications networks including local and wide area computer and voice networks using appropriate wired and wireless technology including fiber, internal building wiring, and wireless access points. Also includes public and private networks, and the interfaces between those networks (for example, to support field access to public networks), and interfaces with other agencies such as the state and other local cities. Includes appropriate network management software.
  • Helps manage network software and hardware licensing and support contracts and vendor relationships.
  • Proactively monitors the network for performance and designs, costs, and recommends upgrades and changes.
  • Understands and enforces information technology security policy in all aspects of computing, telecommunications, and networks.
  • Maintains the overall effective operation and security of the City's telecommunication systems (VoIP, voice mail, ACD queues, E911 information, Unified Messaging).
  • Helps set up and deploy servers and manages storage.
  • Manages and protects the City’s data resources through storage management and backup and recovery practices.
  • Manages, maintains and monitors the City’s resources in Microsoft Azure.
  • Maintains detailed, up-to-date documentation of system configurations, management procedures, problem fixes, vendor support contacts/procedures and disaster recovery procedures.
  • Ensures that system capacities are continually monitored. Helps implement solutions to ensure minimum delay and effective operation for system users.
  • Executes and validates all central file backups to ensure effective disaster recovery, manages on- and off-site archives, establishes and manages maintenance and job scheduling, and maintains supply inventories.
  • Researches and maintains knowledge of current network computing technologies to ensure the City's awareness of state-of-the art network and telecommunication systems.
  • Manages the interface between networks, such as public to private and wired to wireless.
  • Works closely with the Desktop System Analyst to ensure that desktop software and hardware standards work well with Network software and hardware standards.
  • Reviews, tests and determines whether network systems, telecommunications equipment, and various components meet City standards for quality, security and network compatibility. Recommends changes to address standards issues.
  • Serves as an escalation point for all network and telecommunications issues.
  • Ensures that responsible Information Technology Department staff are adequately trained on the essential procedures and activities of this position to provide adequate coverage in the event of the absence of the incumbent. Ensures that user network and telecommunication system training methods and documentation are kept up-to-date.
  • Oversees vendors assigned to support network and telecommunication systems, placing trouble calls, managing vendor on-site activities, and ensuring that vendor support is effectively provided to maintain system usefulness and efficient operations.
  • Provides twenty-four hour on-call support as part of department on-call support rotation.
  • Ensures that network, server, and telecommunications software licensing provisions are enforced in the organization and via system utilities, and that software license and central system hardware inventory records are kept accurate and up-to-date.
  • Serves as backup to other Department line staff to ensure the continuity of all services and support across systems and applications.
  • Performs other duties as assigned.


Minimum Qualifications

Education and Experience:

  • Bachelor's degree in Computer Science, Business or a closely related field; three years experience supporting, implementing and administering network computer systems utilizing server and data communication operating systems and protocols in Windows, Unix, TCP/IP and Cisco environments; Microsoft Certified System Engineer (MSCE) certification or Cisco Certified Network Associate (CCNA) preferred;  knowledge of telecommunication systems and concepts; OR any combination of education and experience which provides the desired knowledge, skills and abilities to successfully perform the essential functions of the position.

Additional Requirements:

  • Due to the level of security access required for this position, will be required to pass a background check and national fingerprint records check
  • Comprehensive and  current knowledge of network operating system, server operating systems and data communication capabilities and functions, particularly those of Unix and Windows in a multi-domain environment utilizing TCP/IP and Cisco router technology. Includes virtual server and cloud technology such as Microsoft Azure or AWS.
  • Comprehensive and current knowledge of PC operating systems such as Microsoft Windows, along with common utilities for PC diagnosis, database connectivity, print management, hard drive imaging, and scripted or application-based remote application deployment.
  • Knowledge of storage management tools and practices, including network attached storage, storage area networks.
  • Knowledge of the Cisco IOS for securely programming switches, routers, firewalls, remote access VPN appliances and wireless access points. Includes outdoor and mobile wireless technologies.
  • Knowledge of data and voice communication concepts, methods and security issues, including those of the Internet and VoIP telephony systems.
  • Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other Department staff, and vendors.
  • Experience with scripting languages such as Microsoft Powershell, Python, related to managing and maintaining servers and network equipment.
  • Strong written communication skills for composing documentation and corresponding with City employees and vendors.
  • Excellent organization, time management, problem solving and planning skills.
  • Ability to use a wide variety of hand-tools, test equipment and diagnostic software for evacuating and repairing systems.
  • Knowledge of the functions of City departments, standard City office operations and procedures, and interdepartmental working relationships.
  • Ability and willingness to maintain the absolute confidentiality of all sensitive files and materials accessed, discussed or observed while in the performance of duties.
  • Willingness and ability to respond to call-outs in the evening, nights, and on weekends, including serving on a regular call rotation schedule.
  • Skill in training users in network use and on related software and hardware systems.
Working Conditions & Physical Activities


Incumbent is typically required to reach, stand, walk, finger, talk, hear and perform activities requiring repetitive motions. Work is typically light work: Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for sedentary work and the worker sits most of the time, the job is rated as light work.


The City of Kirkland offers a comprehensive benefits package including: 100% paid medical/dental/vision for the employee plus dependents, free health clinic, employer contributions to a HRA/VEBA account, Flexible Spending Account (FSA),Washington State Department of Retirement Systems (DRS) (mandatory participation) Municiapl Employee Benefit Trust (MEBT - a voluntary 401(k) retirement plan), voluntary deferred compensation 457 plan, 2x annual salary life insurance, long term disability, paid holidays, sick leave, vacation, onsite workout facility, transportation incentive plus FREE  PARKING!

Please note that the City does not participate in the Social Security Administration program and employees do not earn social security credits.  The mandatory DRS retirement plan provides the required social security replacement plan.  Any social security benefits earned at other places of employment may be reduced if they are subject to the Windfall Elimination Provision or the Government Pension.

Additional information about these programs may be found at: or


This position is represented by the American Federation of State, County, and Municipal Employees Union (AFSCME).  Membership options will be available to you upon employment with the City.


City Hall
123 5th Ave
Kirkland, WA 98033