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Police Support Specialist - City of Bellevue ( Job # 13-0096)
Minimum Salary: $3,578.99 per month
Maximum Salary: $4,571.84 per month
Employment Type: Full Time
Closes: September 10, 2014 at 3:05 PM
(Open to current employees and the general public.)
Provides police department information, reception and support by greeting public visitors, answering questions and responding to non-emergency inquiries and requests. Provides telephone coverage and clerical support to include the processing of reports, logs, court documents, records requests, licenses and other paperwork of the department. Performs specialized police related records management; skilled data entry and record keeping duties; file searches and information retrieval.
Essential Duties and Responsibilities
Provides information and assistance in non-emergency situations to citizen callers or visitors to the department.
Answers telephone calls; routes and screens callers for other department personnel; takes phone messages; responds to questions regarding department processes and procedures.
Receives payment and prepares receipts for bail postings, license applications, copies of police records, and fingerprinting services.
Uses complex internal automated records systems to input data and run queries.
Handles a large variety of paperwork including case reports, arrest reports, logs, court records, warrants, subpoenas, citations, requests for records, and other paperwork requiring a detailed procedure and deadline.
Enters data from various sources into state and federal computerized criminal justice information systems.
Prepare and perform detailed work with a high degree of accuracy.
Queries information on computerized criminal justice information systems to obtain or disseminate criminal history information in response to internal and external requests.
Operates a personal computer, printers and scanners, and applicable software to prepare a wide variety of specialized documents.
Monitors video scans of police entrances, including prisoner holding cells.
Provides information to officers investigating crimes and researches all department records to locate requested information.
Receives, opens and routes incoming mail to ensure proper processing and distribution.
Monitors the access and release of police records in order to maintain security in compliance with federal and state laws.
Fingerprints citizens for license applications.
Performs special projects and other work as assigned.
Regular and reliable attendance is an essential function of this position.
Knowledge, Skills and Abilities Requirements
- High School Diploma or equivalent
- English usage, spelling, grammar and punctuation required to produce and proofread written documents.
- Ability to set priorities on high volumes of work, perform several task assignments simultaneously, and coordinate with others to meet strict deadlines.
- Learn to operate and use Citywide and department-specific software applications and other specialized records.
- Establish and maintain effective relationships with those contacted in the course of work, working both independently and cooperatively with others.
- Must be able to adhere to strict confidentiality requirements.
- Understand and carry out oral and written directions independently.
- Ability to work with interruptions and adapt to changing priorities.
- Apply rules, regulations and policies applicable to the area assigned.
- Ability to communicate clearly, orally and in writing, in a courteous, diplomatic fashion and remain calm in stressful or upsetting circumstances.
- Coordinate and conduct transactions in matters requiring knowledge and analytical application of police department rules, policies, and procedures.
- Must be at least eighteen years of age.
- Two years prior office experience, including considerable public contact both in-person and by telephone.
- Proficient office keyboard skills.
- Must obtain ACCESS Certification within six months of hire, and maintain certification throughout the course of this assignment with the department.
Working Conditions and Physical Demands
Testing will include a skills test to measure a candidate’s aptitude for the position.
Due to the critical and high-security nature of Police Support Specialist work, top candidates must pass a polygraph, psychological, and a thorough criminal and background check.
Applicants must meet the following requirements:
No felony convictions.
No illegal use or possession of marijuana within three years of the last date to file application.
No illegal use or possession of any other drug within three years of the last date to file application.
No illegal sale of any drug, including marijuana.
- Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
- The employee may be required to push, pull, lift and/or carry up to 30 pounds.
- Work is performed in an office environment and may require sitting for prolonged periods of time using a computer keyboard and screen.
- The noise level in the work environment is quiet to moderate.
- Physical requirements may involve bending, stooping, kneeling and/or squatting to access or file records.
- The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a regular, full-time position in a collective bargaining unit, and as a condition of employment guild membership is a requirement.
For further information about this position, contact Debbie Martin at 425.452.6196. For questions or issues regarding the on-line applications system, contact the IT Help Desk at 425.452.4340.
Payroll Title: Police Support Specialist
The expected duration of the selection process from the time of application to the final stages of hiring may last anywhere from 6 weeks to 6 months. This includes the actual testing process, and an on-site background investigation. If an applicant has questions or concerns during or after any portion of the selection process a written request must be submitted to the City of Bellevue hiring manager.
Bellevue City Hall
450 110th Ave NE
Bellevue, WA 98004