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Customer Service Representative (1040) - City of Bellevue ( Job # 14-0015)

This job is closed.

Minimum Salary: $20.06 per hour
Maximum Salary: $27.69 per hour
Employment Type: Part Time
Department: Parks & Community Services
Closes: September 10, 2014 at 3:05 PM
(Open to current employees and the general public.)

Summary

This position is responsible for assisting with the scheduling of the athletic fields, indoor rental facilities, and outdoor park rentals for the City.  Hours worked per week are flexible, but defined by seasonal workload.  Peak season is March through September scheduling park rentals and assisting with athletic field reservations. 


Primary Responsibilities
  • Provides rental information to customers in person, by telephone, mail, and email.
  • Answers rental inquiries and requests, and problem-solves customer issues.
  • Interprets and communicates rental policies, procedures and park codes.
  • Maintains scheduling database system; knowledge and experience with CLASS preferred.
  • Retrieves rental data to generate statistical reports as needed.
  • Maintains inventory of rental equipment.
  • Maintains applicable rental forms and information.
  • Assists with the athletic field facility scheduling process.
  • Other functions as assigned and related to the position.

 

Qualifications

  • Must be at least 18 years of age.
  • High School diploma or GED equivalent.
  • Two years of experience managing a database, spreadsheet, and word-processing applications.
  • Knowledge of athletics, sports, and their needs.
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent customer service and conflict resolution skills.
  • Must pass a background check.

 

Physical Demands

  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.  Vision abilities required by this job include close vision and the ability to adjust focus.
  • The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
  • The noise level in the work environment is usually moderately quiet.

 

Definition of a 1040

There is no specific end date for employees in this status. Therefore, working in this status can be on going for as long as required by business necessity. However, employees in this status cannot work more than 1,040 hours per calendar year, from January 1 to December 31.

  • On-Going Work of the City - Hired to work a maximum of 20 hours or fewer per week on an on-going basis, as long as 1,040 hours within a 12-month period of time are not exceeded.
  • On-Call – Hired to work on a substitute or on-call basis with no guaranteed minimum hours of work, as long as 1,040 hours within a 12-month period of time are not exceeded.
  • Combination Jobs - Can be hired to fill a combination of jobs as long as 20 hours per week or 1,040 hours within a 12-month period of time are not exceeded.
  • Periods of Full Time - Can be assigned to work more than 20 hours per week up to full time on a temporary basis without transforming the assignment to a benefited position, as long 1,040 hours within a 12-month period of time are not exceeded.
  • If the employee exceeds working 1,040 hours within a 12-month period of time in any capacity described above, the employee must be off payroll until January 1 of the new year.
  • Must be hired through the Informal Selection Process.
  • At-will for the duration of the 1040 Part Time status.

 

How To Apply

Click “Apply Now” to complete the application for this position. For further information about the job, please contact Jon Wilson via email at jswilson@bellevuewa.gov or at 425.452.4278.  If you need technical assistance with the online application, please contact our IT helpdesk at 425.452.4340.
 


Attachments

Location
Bellevue City Hall
450 110th Ave NE
Bellevue, WA 98004