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Communications Specialist - 911 Dispatch (Lateral) - City of Issaquah ( Job # 17-0031)

Minimum Salary: $23.23 per hour
Maximum Salary: $29.65 per hour
Employment Type: Full Time
Department: Police
Open until filled.
(Open to current employees and the general public.)

Summary

The City of Issaquah is currently accepting applications to create an eligibility list for the position of Communications Specialists.  Communications Specialist receive and prioritize emergency and non-emergency calls, dispatch police and provide clerical support for Police Department operations. Communications Specialists exercise considerable judgment and decision-making in handling emergency requests and sensitive matters.  It is preferred that Applicants have one year of experience dispatching for a Police agency.  Entry level applicants may apply here or through Public Safety Testing at www.publicsafetytesting.com

Hours of Work:

Hours of work are 4 - 12 hour shifts - two day shifts from 6:00 a.m. - 6:00 p.m.; 2 night shifts from 6:00 p.m. - 6:00 a.m. followed by four days off. 

This position is represented by the Issaquah Police Support Services Association.  The successful candidate is required to join the association upon date of employment.

All applicants must be able to pass a psychological exam, drug test, polygraph and extensive background check

 

 

 


QUALIFICATIONS
  • One year experience dispatching for a Police agency preferred.   
  • High School diploma or GED
  • Ability to work 12 hour shifts, including nights, weekends and holidays
  • Word processing/computer experience
  • Typing 40 wpm minimum
  • Minimum standards of 70% accuracy on clerical skills, i.e., grammar and spelling
  • Good oral and written communication skills
  • Ability to establish effective working relationships and work well with the public in person and on the phone
  • Must believe in teamwork and participatory management, and have strong commitment to excellence
  • Previous experience of sufficient length to prove competency in this skill area is desired
  • Must be able to pass a Police background check

Licensing and Certifications:

  • Access Level 2 or ability to obtain within six months of employment
  • Telecommunicator 1 & 2 or ability to obtain within one year from date of employment

ALL APPLICANTS ARE REQUIRED TO PASS A POLYGRAPH, PSYCHOLOGICAL AND POLICE BACKGROUND CHECK


 

ESSENTIAL JOB FUNCTIONS
  • Operates multi-frequency radio console to communicate with Police Officers, fire personnel, public works staff and other emergency responders as appropriate.
  • Receives calls on a multi-line phone console and E911 system, gathers necessary information and alerts appropriate responders; answers routine calls for service, questions and other administrative calls; refers to appropriate agency or person as necessary.
  • Operates the following computer systems:  A Centralized Computerized Enforcement Service System (ACCESS), Spillman Computer Aided Dispatch (CAD) Records Management System (RMS) and Positron Power Phone System.
  • Monitors building fire alarms, phone alarms, generator alarms, and panic alarms.
  • Monitors building and jail security system including access control to and from the facility.
  • Maintains computerized logs, reports and filing systems regarding case reports, vehicle impounds, weekend construction permits and mutual aid as received by the Police Department.
  • Enters, clears and maintains all active court orders, warrants, stolen vehicles, property and missing persons in the ACCESS system.
  • Accepts, safe keeps and releases lost and found property.
     
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
  • Knowledge of various computer software programs, and the ability to learn new programs as necessary.
  • Ability to maintain composure and control under adverse conditions and to cope with the calls and contacts firmly, courteously, confidentially, tactfully and with respect for the rights of citizens.
  • Ability to Multi-task.
  • Ability to type 40 wpm accurately.
  • Ability to maintain effective working relationship with other employees and officials.
  • Ability to sit for long periods of time.
  • Ability to lift up to 20 pounds.
  • Ability to work in a confined environment either alone or with another dispatcher for extended periods of time.
  • Ability to work 4 - 12 hour shifts – (two day shifts/two night shifts; then four consecutive days off).

 



Attachments

Location
POLICE DEPARTMENT
130 E Sunset Way
Issaquah, WA 98027