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Communications Coordinator - City of Issaquah ( Job # 17-0050)

This job is closed.

Minimum Salary: $5,770.00 per month
Maximum Salary: $7,362.00 per month
Employment Type: Full Time
Department: Mayor's Office
Open until filled.
(Open to current employees and the general public.)

Summary

We’re searching for the next member of our award-winning Communications team to serve as the City’s online editor.

This rare and exciting opportunity includes managing our nationally-renowned social media accounts; serving as the City’s main webmaster; and even making friends with Sasquatch.

Working closely with the Assistant to the City Administrator – as well as our video team and Neighborhood Engagement Coordinator – this position must thrive in a creative environment, and be ready to run the City’s day-to-day news desk via issaquahwa.gov and our eight (and growing) social platforms.

Issaquah is a rapidly growing community of 36,000 residents, well known for its breathtaking environment, excellent quality of life, and countless cultural and educational opportunities. 

Join our team - and enhance lives through public service.


Essential Job Duties
  • Serve as the City’s lead digital communicator, online content editor, webmaster and social media manager.
  • Manage day-to-day online communications and customer service requests through issaquahwa.gov and social media platforms.
  • Develop innovative social media content, digital and printed materials, and other promotional materials as needed.
  • Create content for the City's internal and external e-newsletters, both of which are distributed at least once per week.
  • Create, manage and report on paid and free advertising for programs and policy initiatives.
  • Serve as a communications adviser to the City’s mayor and Senior Leadership Team.
  • Serve as a communications consultant for City staff, working closely with project managers and program coordinators to develop outreach materials, plans and targeted advertising.
  • Act as a public information officer, responding to media inquiries and assist in coverage of the city in broadcast, print and online media.
  • Establish and maintain strong relationships with community nonprofits, associations and organizations.
  • Perform other duties as required or assigned.
Qualifications
  • Bachelor’s degree in public relations, journalism, communications, marketing, public administration or related field.
  • Four years of increasingly responsible experience in a communications field.
  • Proven success in social media engagement, website management and strategic communications, preferably for a public agency.
  • An equivalent combination of education and/or experience will be considered.
Knowledge, Skills and Abilities

Knowledge of:

  • The City's policies, functions and responsibilities
  • Laws, ordinances, rules and regulations affecting the City
  • User-friendly, website content management systems
  • Effective, intuitive and user-friendly website design
  • Social media tools, account management and records management
  • Incident Command System and PIO functions
  • Editing, composition, and layout of educational and promotional publications
  • Collaborative problem-solving methods
  • Organization and time management
  • Conceptual and analytical thinking

Skilled in:

  • All Microsoft Office products
  • Adobe products (preferably Photoshop, InDesign and Illustrator)
  • Simple HTML
  • Associated Press style
  • News and feature writing techniques
  • Basic photography skills
  • Proper grammar, punctuation, spelling and diction
  • Graphic arts and printing methods, materials and supplies

Ability to:

  • Serve as the City’s online editor, including management of the City’s website and social media accounts.
  • Write, edit, proofread and approve creative articles, stories, social media posts and other educational material.
  • Integrate text, photos, custom graphics and video to tell compelling stories.
  • Develop promotional materials, both in-house and in partnership with hired graphic designers.
  • Communicate effectively in written and verbal form.
  • Interact well with other employees; citizens; community groups; and news media representatives.
  • Communicate a sense of vision.
  • Analyze problems, recommend solutions and make difficult decisions.
  • Prepare complex reports and correspondence.
  • Exercise good judgment.
  • Demonstrate computer literacy, and the ability to learn a website content management system, social media management tools and other products as needed.
  • Propose, manage and implement new and improved communication tools.
  • Assist in community and neighborhood outreach during public events.
  • Appear on camera, both for media and Issaquah City Television (ICTV) coverage.
  • Coordinate with the City’s IT staff and vendor to address any issues affecting the website.
  • Monitor online communication efforts for user trends, and recommend changes accordingly.
  • Assist with internal communication initiatives.
  • Work within the Incident Management System and serve as a Public Information Officer during emergencies and disasters.
  • Typically work Mondays-Fridays, with some night and weekend work required to manage the City’s online accounts. 
Background Checks
  • All applicants must be able to pass a criminal background check.
  • This position requires a valid Washington State driver's license, with a driving record free from serious or frequent violations.


Attachments
Communications_Coordinator___Recruitment__Brochure.pdf

Location
ISSAQUAH CITY HALL
130 E Sunset Way
ISSAQUAH, WA 98027