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Systems Engineer - NORCOM ( Job # 18-0003)

Minimum Salary: $94,042.00 per year
Maximum Salary: $100,681.00 per year
Employment Type: Full Time
Department: Technology
Open until filled.
(Open to current employees and the general public.)

Summary

Reporting to the Senior Systems Engineer, the Systems Engineer provides first and second tier support to customers on a variety of technical issues in a 24-hour environment with primary responsibility to Infrastructure. This position will provide services to NORCOM and contracted agencies as needed. The incumbent ensure proper operation of computer related systems and adheres to NORCOM IT policy, standards, and procedures in mission critical environments. This includes support, installation, monitoring, configuration, and design of Storage Area Network (SAN), virtual environments, and related systems. Provides production and product support for infrastructure software and hardware systems assigned. May serve as a lead system or technical analyst and/or technical specialist on complex agency projects as needed or assigned.

 

Supports analog, digital and VoIP telephone equipment and related systems, testing, repair and maintenance procedures. Strong networking and security background as it relates to routing and switching in IP voice and data environments. Knowledge and understanding of IP addressing, DHCP and VoIP Quality of Service (QoS). Telephone and communication systems operations, procedures, and maintenance, including related call tracking and accounting operations and procedures in a 911 public safety environment including 911 database programming and maintenance. Prepares requirements and design documents independently and through team facilitation. Works closely with team to ensure back-up team members are cross-trained on supported systems to ensure business continuity. Also supports team members on all supported systems to ensure business continuity.




Attachments

Location
NORCOM
450 110th Ave NE
Bellevue, WA 98004