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Administrative Assistant II - Parks & Recreation - City of Issaquah ( Job # 18-0074)

This job is closed.

Minimum Salary: $3,458.00 per month
Maximum Salary: $4,869.00 per month
Employment Type: Full Time
Department: Parks & Recreation
Closes: October 21, 2018 at 11:30 PM
(Open to current employees and the general public.)


Do you have a passion for providing great customer service to a diverse community? Do you like working with highly collaborative teams? Come join our team! This position provides administrative support to the Issaquah Community Center. The incumbent provides afternoon, weeknight, and occasional weekend service desk coverage for the Community Center. In addition, this position supports Parks & Recreation Department operations and provides administrative support to an array of Recreation Division programs. The Community Center is a high volume facility that requires exceptional customer service skills, high energy, and the ability to function independently at times. The ideal candidate will have a passion for customer service and a high degree of skill in administrative tasks.

The City of Issaquah has long recognized parks and recreation as an integral part of the city and essential to the quality of life of its citizens.  Interwoven by salmon-bearing creeks and surrounded by forested mountains, the City of Issaquah boasts unique, direct connections to urban environments, lakes, and wooded Native Growth Protection Areas.  Issaquah’s parks, open spaces and trails have a tremendous role to play in supporting the quality of life within all areas of Issaquah, in protecting our natural beauty and resources, and in creating economic development opportunities.  With a City dedicated to investing in the parks and trails system, this is a great time to join the Issaquah team! 

Applicants from previous recruitment pools will be considered. Qualified candidates must pass a criminal background screening. We will be reviewing applications and interviewing on an ongoing basis - apply today!

Essential Functions:
  • Service customers by providing program and facility information, registration support, accurate account maintenance and other tasks as necessary.
  • Communicate effectively both orally (in person and via phone), in writing (via email) and follow established communication procedures, guidelines and policies.
  • Perform a variety of administrative tasks such as:  record keeping, report preparation, data entry, preparation and maintenance of detailed program records and other duties as assigned.
  • Accurately manage Cash, Check and Credit transactions, reports and deposits.
  • Provide regular assistance to other departmental staff as needed.
  • Promptly respond to complaints and grievances and provide appropriate solutions.
  • Communicate inventory and supplies necessary for regular office operations.
  • Provide recommendations that increase the value of our community's experience.
  • Maintain a clean and hazard free work environment including staff offices and all public areas.
  • Participate in staff meetings and special registration events as required.
  • Establish and maintain effective working relationships with other employees, agencies and the public.
  • Graduation from High School or GED.  Associate or Bachelor's degree in Business Administration preferred.
  • Two (2) years of advanced clerical or office experience, preferably in the public sector.
  • A combination of education and experience which would provide the desired knowledge, skills and abilities will be considered.   


Knowledge, Skills & Abilities:
  • Familiarity with registration software systems and Point of Sale systems and practices.
  • Ability to function across all Microsoft Office applications proficiently.
  • Proven customer support experience including excellent phone handling skills and active listening.
  • Ability to perform a variety of clerical work requiring some exercise of judgment.
  • Knowledge and application of proper grammar, style, syntax, spelling, punctuation, and arithmetic.
  • Excellent organizational skills and the ability to multi-task, prioritize, and manage time effectively.
  • Knowledge of office practices and procedures.
  • Knowledge of recreational programs and facilities.
  • Ability to remain calm and composed during sensitive or challenging situations and adapt/respond to a variety of styles and personalities.
  • The employee may be required to push, pull, lift, and/or carry up to 25 pounds.
  • Ability to work in a loud, high energy environment.
  • Ability to work with a variety of people and serve the public.


Application Instructions:

Submit a City of Issaquah application, a resume, and a cover letter addressing your qualifications for the position. 


Parks & Rec - Community Center
301 Rainier Blvd S
Issaquah, WA 98027