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End User Support 1 - City of Bellevue ( Job # 19-00339)

This job is closed.

Minimum Salary: $4,712.53 per month
Maximum Salary: $6,504.64 per month
Employment Type: Full Time
Department: Information Technology
Closes: November 16, 2019 at 5:00 PM
(Open to current employees and the general public.)

Summary
Bellevue is a dynamic, international and multicultural, future-focused Smart City serving approximately 144,000 residents. Our Council vision is: "Bellevue welcomes the world, our diversity is our strength." We value all employees and their contributions. The City invests in its employees and encourages and rewards employee growth and development by building on our commonalities and our differences. Bellevue is high tech hub, noted for its diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. We work collectively to make it a place where you want to work, live and play.
 
The IT Department consists of 60 talented employees serving over 1,500 staff in 14 departments across 35 different locations.   The IT Department supports the computers, applications, network, servers, communications, and services needed to support high quality City operations. In late 2018, the City of Bellevue won first place in the Center for Digital Government Digital Cities Survey for our work in advancing digital government and Smart City.  As technology continues to evolve, ITD's partnership with customers is critical to successful technology adoption. 
 
If this sounds like an exciting place to work, then you might be a great fit for our IT End User Support 1 role.  The person holding this position provides front-line support to end-users on software and hardware related needs to ensure continuous operation of the City. The successful candidate requires strong customer focus, grace under pressure and effective listening skills .  Solid judgment, comfort with incomplete information, able to perform critical analysis of problems to determine correct solution, and willingness to learn and increase breadth of technical skills covering computing hardware, operating systems, help desk support and escalation.
 


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Attachments

Location
Bellevue City Hall
450 110th Ave NE
Bellevue, WA 98004