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IT Director - NORCOM ( Job # 19-0004)

Minimum Salary: $132,000.00 per year
Maximum Salary: $152,000.00 per year
Employment Type: Full Time
Department: Technology
Open until filled.
(Open to current employees and the general public.)

Summary

Job Description

NORCOM is a Public Safety Answering Point, which most people refer to as a dispatch center, located in Bellevue, Washington. Our mission is to be a trusted and caring servant for those who need help and those who provide help. We answer 911 calls and dispatch Police, Fire and Medical responses for most of North East King County, as well as the Normandy Park Police Department. Currently, that’s 14 fire departments and 6 police departments. We answer over 100,000 911 calls per year and serve a population of over 600,000 permanent residents.

We currently have an opportunity for an IT Director. This position is responsible for the overall planning, organizing, execution and management of all IT functions.

 

 



Responsibilities:

·Works at a strategic level with NORCOM and NORCOM Agency business and technology owners, and other key stakeholders outside of NORCOM, to understand complex business needs and recommends business-focused technology solutions

·Develops and periodically maintains a strategic roadmap of prioritized activities and projects. This is accomplished by working directly with the business owners to prioritize business-related activities and projects

·Manages IT resources and budget to maximize return and overall value for NORCOM and its partner agencies

·Develop, maintain and manage a quality assurance plan for helping ensure the consistency and maintainability of existing applications. Involves creating, maintaining, and enforcing standards/procedures for implementing technical solutions. This is accomplished by leveraging best practices that include Service Management concepts and frameworks such as ITIL and COBIT.

·Identifies and implements the measurement and reporting of Key Performance Indicators (KPIs) and other metrics required for the base lining and continuous improvement of NORCOM IT infrastructure, operational, and project performance

·Assists NORCOM and NORCOM Agency business owners with implementing the measurement and reporting of Key Performance Indicators (KPIs) and other metrics required for the base lining and continuous improvement of NORCOM business performance

·Ensures security of NORCOM information and data

·Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations

·Works with PMO to produce detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status

·Directs and prioritizes the work load of subordinate personnel

·Manages staffing levels based on current and future needs

·Participates in hardware and software evaluations

·Manages vendor contracts and relationships

·Represents the IT function at customer review meetings when appropriate

·Directs professional development and education programs for IT staff based on current and future skill requirements based on NORCOM business and technology needs

·Liaises with users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting

·Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel.

·Directs professional development and education programs for IT staff based on current and future skill requirements determined by NORCOM business and technology needs

Requirements:

·Experience in implementing effective and innovative software development methodologies

·Operations experience in a production environment

·Proven ability to lead a progressive IT group

·Ability to understand technical concepts such a server architecture, virtualization, radio, telephony, VPN, enterprise security strategies and tools

·Ability to communicate technical concepts to technical and non-technical audiences

·Exceptional communication and writing skills and experience delivering IT related information to board-level stakeholders

·Ability to manage multiple concurrent projects and motivate professional staff

·Analytical and problem-solving skills

·Demonstrated aptitude for learning new technologies

·Broad knowledge of data processing systems, concepts, and methodologies

·Understanding of general business and justice and public safety issues

 


Attachments

Location
NORCOM
450 110th Ave NE
Bellevue, WA 98004